Thousands without power in Garland County - KATV - Breaking News, Weather and Razorback Sports

Thousands without power in Garland County

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LITTLE ROCK (KATV) - With the state under the grips of some seriously cold arctic air, thousand of Arkansans are without power. Hot Springs Village had the most outages, with more than 5,000 customers affected at one time.

When it is this cold out we turn our heaters up and other electrical units to keep warm, but Entergy Arkansas says the surge can be too much for a substation.

It was a very cold start to the morning. At about 6:30 am, just over 5,000 Hot Springs Village residents lost power and several hundred more outages were reported in other counties.

Sally Graham with Entergy Arkansas says it is just like when a substation trips because of the extreme electrical usage in the summer.

Linemen have been working for hours at the Hot Springs Village substation. When the voltage level settles, they can restore customers in groups to make sure they remain below the trip point. It becomes more difficult as they finish because the whole process can start over again with power outages.

Graham says you can do your part to help, "We understand going without power during an extreme cold day is very difficult. We always say throughout the year to keep your level during the winter time at 68 degrees because each degree above that increases how much money you pay for your power."

Kids were picked up by bus only to return home because the outage.

Graham says remember linemen are working in extreme conditions and it can make the process take longer. "We understand the inconvenience and ask for our customers' patience because it's a delicate process to restore under extreme conditions."

To see the up to the minute outages in the state, CLICK HERE.