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SOURCE Plum Voice
--Plum Voice Offers PCI-compliant IVR Solutions for the Payment Card Industry--
NEW YORK, Oct. 7, 2013 /PRNewswire/ -- Communication technology leader Plum Voice has achieved Level 1 compliance with Payment Card Industry Data Security Standards (PCI-DSS). The PCI Level 1 designation follows the company's annual audit earlier this year by a PCI-qualified security assessor (QSA).
Plum IVR technology helps prepaid, financial service, and payment-processing organizations improve automation rates and customer service through their advanced IVR platform, customer feedback collection tools, and call analytics. Through its combined product suite, Plum reduces costs for customer interactions, thus increasing profits, strengthening branding, and developing stronger customer loyalty and retention.
With the growth of the payment card industry and the subsequent rise in security threats, compliance with PCI standards is now an essential element of any IVR offering that must ensure safe payment card transactions over the phone. Plum's compliance with the PCI Level 1 standard is a core component of their IVR solution set.
"These are mission-critical transactions for organizations in the financial and payment arena," says Plum Voice Director of Infrastructure Operations Tom Faiano. "Robust and consistent security is an absolute must. Plum works hard to comply with PCI standards, year after year to help our customers meet their security challenges."
Through QSA audits, the PCI Security Standards Council determines which companies comply with the organization's standards. The council's founders are American Express, Discover, JCB, MasterCard and Visa.
According to the PCI Council, the organization's standards provide an "actionable framework for developing a robust payment card data security process-including prevention, detection and appropriate reaction to security incidents."
About Plum Voice:
Plum Voice connects your customers to your business, 24 hours a day. With its award-winning IVR product suite, Plum Voice offers businesses of all sizes the most reliable way to deploy automated voice solutions both domestically and internationally.
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