CONWAY (KATV) - Representatives of Hewlett-Packard Co. announced Monday they will be eliminating 500 call center positions at their Conway location, according to state government officials.
Sen. Jason Rapert and State Rep. David Meeks both said that they were in a Monday morning meeting with company representatives who announced that the employees would be phased out over a period of four- to six months, with the employees receiving two months severance pay.
HP Media Relations Officer Sarah Pompei said the move will happen immediately, although some positions will remain for the next few months.
A spokesperson said in a written statement Monday afternoon:
"As part of our efforts to streamline our business processes,
advance innovation and deliver the best possible experience for our customers,
employees and shareholders, on July 8, 2013, HP internally announced plans to
restructure its Customer Support Specialist/Contact Center footprint in Conway,
AR. This is a component of the plan announced on May 2012, which is designed to
simplify business processes, advance innovation and deliver better results for
our customers, employees and shareholders.
"There will be no disruption in any of our services. Customers will still have access to HP's full portfolio of services with the same level of quality. As always, our customers, clients and communities whom we serve continue to be the cornerstone of our business. We reaffirm our commitment to providing innovative technology solutions to every community we reach. As well, HP will be taking steps to help our affected employees during this transition."
Congressman Tim Griffin (AR-02) issued the following statement in response to Hewlett Packard's decision to lay off employees at its Conway facility:
"My heart goes out to all of those affected by Hewlett Packard's announcement. This is terrible and heartbreaking news for the workers, their families and all of Arkansas, and I will work with state and local leaders to help those impacted. HP's decision to restructure its business does not change the fact that Conway and Arkansas remain great places for high tech companies to call home, but it highlights why strengthening the economy and encouraging job growth remain my top priorities."
Griffin encourages anyone impacted by Monday's announcement to contact his district offices. The Conway office is located at 1105 Deer Street, Suite 12, Conway, AR 72032, and by phone at (501) 358-3481. Other office locations and directions are available online at www.Griffin.House.gov.
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